Before You Shop — A Few Things to Know
Hey there, friend!
We’re so glad you’re here. Since every bag in our shop is lovingly handcrafted, here are a few friendly notes before you place your order — just to make sure everything goes smoothly.
1. About Shipping
“Don’t worry — we offer free standard shipping to most countries and regions worldwide.
If, due to extreme weather or special area restrictions, your location happens to be temporarily unavailable for delivery, our customer service team will reach out to you directly to find a good solution together.”
2. About Processing Time
“Once your order is confirmed, our artisan will start handcrafting your bag with care.
Each piece usually takes around 30 days to make before it’s ready to ship.
If unexpected delays occur due to weather, natural disasters, or international logistics, we’ll keep you updated along the way. Thank you so much for your patience — good things do take time.”
3. About Payment
“We accept secure payments via PayPal, and also offer installment options to make your purchase easier. If you’d like to learn more about any product details, feel free to chat with our team on WhatsApp — we’re happy to walk you through everything one-on-one.”
4. About Product Availability
“All the styles you see in our shop can be made to order by our artisans.
If you’re in a hurry, let us know — we’ll check if there’s any ready stock that can be shipped right away. If not, your bag will be freshly handcrafted, which usually takes about 30 days before shipping. We truly appreciate your understanding.”
5. About Craftsmanship & Materials
“Every bag is handmade by our artisans, using carefully selected premium European cowhide.
We believe that pairing top-quality materials with time-honored craftsmanship creates a bag that not only looks beautiful — but also lasts for years to come.”
Still got questions?
No worries — just drop us a message anytime! We’re always happy to help and love hearing from you.
Reach our customer service for more details and assistance:
WhatsApp: +852 5481 2852 / +852 6216 8416
iMessage: +1 (626) 271-4467
